Terms of service

These terms apply when a veterinary clinic (“the Clinic”, “you”) uses TailPlan (“TailPlan”, “we”), Limassol, Cyprus. By creating an account you accept them on behalf of the Clinic. The data processing agreement (version 2.0) forms part of these terms.

1. The service

TailPlan gives the Clinic its own Wallet card for each patient, builds care plans from the Clinic’s defaults, sends reminders on the card and through fallback channels, and reports results. Features marked “rolling out” or “in development” on our website are not part of the service until they are released.

2. Clinical responsibility

Default plans are drawn from published guidance. They are suggestions, not veterinary advice. The Clinic’s veterinarians confirm every plan before it is used and remain solely responsible for clinical decisions, including vaccine choice, timing and product.

3. Free month and plans

• Every new Clinic gets one month free, with no card limit and no payment details required.
• After that the plan depends on active cards: cards currently installed in owners’ Apple Wallet or Google Wallet. A card that an owner has linked to several TailPlan clinics counts as an active card for each clinic that accepted it. Current plans and prices are on the pricing page; prices exclude VAT.
• Founding clinics: the first ten clinics that move to a paid plan keep the price of that plan for 12 months from their first paid month.
• We never block the Clinic from issuing cards. If active cards exceed your plan’s limit, the next plan applies from the following billing month, and we tell you by email first.

4. Billing

Plans are billed monthly in advance by card through Stripe. WhatsApp and SMS messages are optional and billed monthly in arrears on top of the plan, at our messaging provider’s cost plus 10%, within a monthly limit the Clinic sets. They are available only once the Clinic has added a payment card, including during the free month. Wallet reminders are not charged per message. If a payment fails and is not resolved within 14 days, we may stop sending reminders until it is.

5. Cancellation

You can cancel at any time in the cabinet. The plan runs to the end of the month already paid. There is no setup fee and no exit fee. After cancellation we delete the Clinic’s client data within 30 days, as set out in the data processing agreement; on request we send an export first.

6. The Clinic’s responsibilities

• Upload only clients the Clinic has a lawful basis to contact about their pets’ care, and keep the information accurate.
• Keep account access to the Clinic’s own staff and protect login links.
• Answer owners’ requests to link a pet’s card to the Clinic within 2 working days, as set out in the data processing agreement.
• Do not use TailPlan to send marketing unrelated to the pets’ care, or messages that break applicable law.

7. Availability and changes

We work to keep TailPlan available and reminders on time but do not guarantee uninterrupted service. Wallet notifications depend on Apple and Google and on each owner’s phone settings. We may improve or change features; we will give 30 days’ notice of changes to these terms or to prices that affect you, and you may cancel before they apply.

8. Liability

To the extent the law allows, our total liability under these terms is limited to the fees the Clinic paid in the 12 months before the claim, and we are not liable for indirect or consequential loss, including lost revenue from visits that did not happen. Nothing in these terms limits liability that cannot be limited by law.

9. Ownership

The Clinic owns its data and its branding. We own the TailPlan software, catalog and materials. We may describe the Clinic as a customer only with its written permission.

10. Law and contact

These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction. Questions: info@tailplan.vet.